Services

What I do

I offer a range of services including:

  • Education
  • Writing, editing, and designing health information
  • Evaluating health services and health information for accessibility and clarity
  • One on one consultation and support

I primarily work in the field of health information and health education. I have also worked with clients in community services and community outreach.

Workshops and Presentations

My workshops are highly interactive, providing you with lots of opportunity to try out what you learn.

Choose from these topics or ask for something specifically tailored to your needs for you, your staff, or your colleagues. I can provide either half-day or full day workshops. The length of a presentation depends on you and your needs.

Topics

  • Health Literacy
  • Clear Communication
  • Teach Back
  • Clear Language and Design (writing)

Past Workshops

  • ‘Health Literacy’
  • ‘Clear Language: Speaking Clearly’
  • ‘Clear Language and Design’
  • ‘Communicating with Clear Language and Design’

Past Presentations

  • ’50 Shades of Engagement: It’s not the what but the how’
  • ‘Patient Teaching’
  • ‘Using Teach Back: A method to improve client understanding and health literacy’
  • ‘Health Literacy: You teach but do they understand’
  • ‘Strategies to make your organization more health literate’
  • ‘Health Literacy and the Power of Plain Language Communication’
  • ‘Speaking the Same Language: The patient and clinician perspective’
  • ‘Oral Health Literacy’ (for dentistry and dental hygiene)

Clear Language and Design

I have edited and designed patient education materials, research consent forms, workbooks, facilitators’ guides, letters, and posters. When writing, editing, and designing, I work in MS WORD. I do not use a desktop publishing program nor do I use software to assess or fix what is written. What does this mean for you? It means I give you a document you can then revise and edit as needed to keep it up-to-date.

Client List  

Who I have done workshops for

  • Community Care Facility Licensing, Assisted Living Registry, Ministry of Health, BC
  • Heart Services, Vancouver Coastal Health
  • Dietitian Services, HealthLinkBC
  • Home and Community Care, Vancouver Coastal Health
  • OASIS Program, Vancouver Coastal Health
  • Literacy Now Burnaby, City of Burnaby – for a variety of community and settlement agencies
  • Learning Services, School District 38 (Richmond) – for speech language pathologists, psychologists, and hearing resource staff
  • Richmond Disability Resource Centre – for clients of the Centre
  • Volunteer Richmond Information Services
  • Diversity Services, Providence Health Care – for healthcare workers from across the organization
  • Richmond Children First
  • Learning Services, Surrey Memorial Hospital, Fraser Health
  • Maternal, Child and Youth Program, Surrey Memorial Hospital, Fraser Health

Who I have done presentations for

  • Environmental Health Officers, Vancouver Coastal Health (2019)

  • B.C. & Yukon Division, Canadian Council of Cardiovascular Nurses (2015)

  • Trinity Western University, School of Nursing (2014)
  • Mary Pack Arthritis (2014)
  • Bridges Occupational Therapy Conference, Vancouver Coastal Health and Providence Health Care
  • Cardiac Nursing Education Day (Keynote), Providence Health Care Heart Centre
  • Medical Education Rounds, Integrated Health Networks, Richmond
  • P.L.A.N. Study Club of Dental Hygienists

Who I have provided Clear Language and Design (writing and editing) for

  • College of Physical Therapy of BC

  • BC Nurses Union

  • Heart Services, Vancouver Coastal Health

  • Client Relations and Risk Management, Vancouver Coastal Health
  • Stenberg College
  • Home Health, Vancouver Coastal Health
  • BC Home Health Monitoring and Enabling Services Project, TELUS Health Transformation Services
  • Heart and Lung Program, Providence Health Care
  • Cardiac Services, Northern Health
  • Dietitian Services, HealthLinkBC
  • Co-management Resources (2012), BC Provincial Heart Failure Network
  • Department of Family and Community Medicine, Providence Health Care
  • Providence Health Care Research Institute
  • ‘Home and Community Care Client Handbook’(2009), Vancouver Island Health Authority
  • Client Relations and Risk Management, Vancouver Coastal Health
  • ‘Caring Across Cultures’ curriculum (2007), Diversity Services, Providence Health Care
  • Various health education materials (2006-07), Diversity Services, Providence Health Care
  • ‘Cooking For Your Life! The Canadian Diabetes Association Recipe for Good Health’ Participant Workbook and Facilitator Manual (2002), Canadian Diabetes Association Pacific Area

 

email:  carol(at)carolwilson(dot)ca

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